Complaint conditions

The seller is responsible to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

the goods have the properties that the parties agreed upon, and if there is no agreement, they have the properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and based on the advertisement made by the seller, the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used, the goods correspond to the quality or design of the agreed sample or prototype, if the quality or design was determined according to the agreed sample or prototype, the goods are in the corresponding quantity or weight, and the goods comply with the requirements of legal regulations.

We will recognize your complaint in the following cases:

• You received damaged goods: broken, spilled, expired;
• If defective goods arrived;
• If the goods arrived in smaller or larger quantities;
• If other goods arrived than you ordered;
• If the goods arrived in an inappropriate volume (ml, g);
• If the goods arrived dry, moldy, of an inappropriate consistency.
• If even after an additional consultation and after following other steps, the problem with the sweat smell has not disappeared.

We will not notify you of the complaint in the following cases:

• When the product causes irritation and allergic reactions, because you need to do an allergy test before using the product.
• Gift goods.
• Mechanical interference with the goods is not considered a claim.
• Minimal differences in the shade of the products can be caused by individual peculiarities and cannot be considered as a complaint case.
• The images of the goods on the website are illustrative in nature and do not represent a binding representation of the properties of the goods (the packaging of the goods may, for example, differ due to a change in the packaging by the manufacturer).
• Without any evidence, we cannot accept your claim.
• You do not follow the manufacturer’s advice even after additional consultation and failure to follow the steps in case of “ineffectiveness”

Complaint review

Our store has 14 working days from the date of the claim to review and process your claim. We will try to investigate your complaint as soon as possible and without unnecessary inconvenience.

** Please note that hypersensitivity or an allergic reaction to cosmetics or other supplied products cannot be considered a product defect. Similarly, defects in gifts and other free services we provide outside of your order are not considered a product defect. The photos of the products in our online store are only illustrative and are not a mandatory representation of the goods (e.g. the packaging may differ due to packaging changes made by the manufacturer)

Zindeo.com online store is a store that offers you 100% original products directly from the manufacturer. In order to ensure the safety of consumers, the activities of the store are regulated by legal regulations valid in Slovakia and in the European Union! However, there may be situations when products do not fully meet customer expectations. In this case, our role is to cooperate with customers, because your opinion is very important to us. Every review we receive helps us improve the quality of our services.

Despite the fact that the Zindeo.com store makes every effort to ensure that the goods sold are always of the highest quality, there may be defective or damaged goods during transport. If you receive a defective/damaged product, you have the option to return the purchased product of unsuitable quality to us, but we cannot accept an opened and used product. As a customer, you have the right to: cancel the sales contract for the product, replace the damaged product with a new one, request a free repair or reduce the price of this product in accordance with §507 et seq. Act No. 40/1964 Coll. of the Civil Code.